If you are unsure
whether you have a 32 or 64 bit version, here is how to find out:
Windows 7 & Vista,
Right click Computer, select Properties. Under System, System type you
will see 32 or 64-bit.
XP, Right click
My Computer, select Properties. If it
doesn't say 64 bit, you have a
32 bit Operating System.
Here are
more options
for you (if the above doesn't work)
How
ActivClient works
INFORMATION
FOR APPLE
USERS
ONLY
NOTE: In order to access
some
of the Air Force CAC-enabled websites, you must CANCEL when it first asks for your
PIN. After canceling, then choose your certificate, it will give you
a second opportunity to enter your PIN. NOW enter your PIN.
ACTIVCLIENT
INSTALLATION PROBLEMS AND SOLUTIONS
Air Force users, download your version of Lotus forms:
http://www.e-publishing.af.mil/viewerdownload.asp
Download "AFDPO Releases Updated IBM Lotus Viewer_DSign_3.5.1.333.exe"
under Software link
OTHER AIR FORCE SPECIFIC PROBLEMS:
Not
able to digitally sign / encrypt / decrypt emails using OWA?
Problem 1:
Receiving "Your CA was not recognized.
You should contact your CSA/LAN support team for assistance with DoD certs
on this computer. You can install the latest DoD certs from..." error message when attempting to access the
AF Portal
Information:
The Cross Cert remover tool removes certificates which cause the cross-certificate
chaining issue from Microsoft Local Computer and User Certificate stores.
This will prevent your certificate from appearing to be issued by roots
other than DoD Root CA 2 and being denied access to DoD websites.
Some computers may have the Federal Bridge
Certificate Authority's DoD Root CA 2 certificate installed. This conflicts
with the DoD's DoD Root CA 2. You must remove the DoD Root CA 2 signed
by the DoD Intermediate Root CA 1 in order to use the AF Portal with your
CAC.
.
Cure 1-1:
Follow the guidance in this
PDF, slide 14 has download links for the Cross Cert remover tool.
.
Cure 1-2:
If [after following guidance above] you're still having problems, go
from this direct link:
https://www.my.af.mil
.
.
.
Problem
2: Air Force users receiving "There was a problem
with this browser accessing your CAC for authentication. You may have
pressed "cancel" button in your browser's certificate selection prompt.
If you are trying to authenticate with your CAC, please clear your SSL
sessions. In IE go to the Tools-Internet options. Select the
content tab and press the "Clear SSL State button." If this does
not work or you are unable to complete this close all open browser
windows and try again.
.
Cure 2-1: Verify your clock settings on your
computer. One person's battery had died, and his close was set for
November 2011.
